Delete your Mendaria account

This page explains how to delete your Mendaria account and the data associated with it. Mendaria is operated by Stellar Byte Technology Corp.

Option 1: Delete in the App (fastest)

1. Open Mendaria.
2. Tap You.
3. Tap Delete account and confirm.

Your anonymous account and all data associated with it are deleted immediately on our servers. If you only want to remove your content and keep using the App, use You -> Delete my data instead.

Option 2: Request deletion by email

If you can no longer open the App, email support@mendaria.com with the subject "Delete my account" and include:

• your device platform (iOS or Android);
• if you have it, the user_id value from a data export (You -> Export my data);
• if you ever bought a subscription, the order ID or transaction ID from your Apple or Google receipt, which lets us find your anonymous account through our subscription records;
• the approximate date you started using the App.

Mendaria accounts are anonymous: we do not have your name, email address, or phone number. We use the details above to identify your account; if we cannot identify it, we will tell you and cannot delete data we cannot locate. We complete email deletion requests within 30 days and confirm by email.

Cancel your subscription separately

Deleting your account does not cancel a subscription. Subscriptions are managed by Apple or Google. Cancel it in your store account:

• iPhone / iPad: Settings -> your name -> Subscriptions -> Mendaria.
• Android: Google Play Store -> profile icon -> Payments & subscriptions -> Subscriptions -> Mendaria.

What is deleted

When your account is deleted, we delete from our systems:

• your anonymous account and user ID;
• your conversations with the companion;
• your journal entries and unsent letters;
• memories extracted from your chats;
• safety events, reports you submitted, consent records, and settings;
• your subscription status record.

What is kept, and for how long

• Residual copies in our hosting provider's routine backups expire on the standard backup cycle, within 90 days.
• Backend error reports (Sentry) contain no message content and expire within 90 days.
• Purchase records held by Apple, Google, and our subscription processor RevenueCat follow their own retention rules and applicable tax and accounting law.
• Support emails you send us are kept only as long as needed to handle your request.

See the Privacy Policy (https://mendaria.com/privacy), Section 7, for the full retention table.