Mendaria

Mendaria Support

Contact: support@mendaria.com

Mendaria is an AI companion app operated by Stellar Byte Technology Corp. If you have a question, a problem with your subscription, or a privacy request, email us at support@mendaria.com. We aim to reply within 2 business days.

When you write to us, please include your device platform (iOS or Android), the App version (shown on the You screen), and a short description of the issue. Please do not include sensitive personal details you do not need to share.

Important: Mendaria is not a crisis or medical service

Mendaria is an emotional support and self-care companion. It is not a medical, therapy, healthcare, or crisis service, and the companion ("June") is artificial intelligence, not a human being. It does not provide medical advice and does not diagnose, treat, cure, or prevent any condition.

If you are in crisis, or think you may harm yourself or others, contact your local emergency number immediately. In the United States, you can call or text 988 (Suicide & Crisis Lifeline) or call 911. The App shows crisis resources (You -> Crisis resources) for your convenience only; it does not monitor your messages for emergencies and cannot summon help on your behalf. Our support inbox is not monitored around the clock and cannot respond to emergencies.

Frequently asked questions

How do I manage or cancel my subscription?

Subscriptions are billed and managed by Apple or Google, not by us.

Cancel at least 24 hours before the end of the current period to avoid the next renewal. After you cancel, you keep access until the end of the period you have paid for. Deleting the App or deleting your Mendaria account does not cancel a subscription. Refunds are handled by Apple or Google under their policies.

How do I restore a purchase?

If you already have an active subscription (for example, after reinstalling the App or moving to a new device signed in to the same Apple ID or Google account), open the App and tap You -> Restore purchases, or tap Restore on the subscription screen.

How do I delete my account or my data?

In the App, go to You -> Delete account. This deletes your anonymous account and all data associated with it. To delete your content but keep using the App, use You -> Delete my data. You can also clear all conversations with Clear chat history. Full details, including how to request deletion by email, are at https://mendaria.com/delete-account.

How do I stop my messages from being sent to the AI provider?

Use Withdraw AI consent in the App. After you withdraw consent, your messages are no longer sent to our AI provider and the App can no longer generate replies. See the Privacy Policy (https://mendaria.com/privacy) for details.

How do I report an AI reply?

Use the report option on the reply in the conversation, or email support@mendaria.com with a description of what happened.

How do I get a copy of my data?

In the App, go to You -> Export my data.

Legal